![]() YES, AT&T hangs up on it's OWN PAYING customers!! So in conclusion, this deceptive company will try to charge you insane amounts of money for a service that you NEVER used, AND they will use their untrained, unprofessional and RUDE employees to read their deceptive scripts to keep you from getting these charges removed. So for the next 5 hours, I'm being transferred and thrown around back and forth by both directtv, At&t, and "identity theft department" who ALL tell me to call another number, claiming that there is NOTHING any of them can do, they all cut me off when I try to explain what the other fool told me to tell them, and basically I end up wasting 5 hours of MY TIME, for a RIDICULOUS situation that I am not even responsible for!!! The next day, I give this corrupt company a second chance to fix THEIR problem that THEY'VE caused, and all I get is more robotic scripted responses and a RUDE woman from the "identity theft" department who interrupts me, refuse to listen to me when I explain to her that the other line refuses to do what these people have asked, and she HANGS UP on me. The agent of identity theft quickly tells me that this is AT&T's mistake, that the account belongs to another individual of the same name, and she asks me to call the 1800 number back and ask them to contact "credit inactivations" and that "they will override this account." I call the 1800 number FIVE TO SIX TIMES, waiting an entire HOUR for each call, and every single one of them tells me that they are "collections" and that this is the identity theft department's problem. I file my report, I call back, and a woman tells me that I'm supposed to call the identity theft department. So they then direct me to the 1-80 line, and the man tells me to file a police report for fraud and to call back with the case number. So how does this balance just suddenly appear now? I have NEVER subscribed to DirecTV and NEVER used their service before. ![]() Mind you, after 2014, I had moved to a different address where I was NEVER notified of this balance nor did I have any issues. They go on to tell me that because of this balance, they cannot go forward with the process. They then proceed to tell me that I have a whopping $473 balance from a "Directv" account under MY name, and in one of my old addresses from 2014. I had just moved to a new home last week, and I called them in order to change my service location. During these 5 years, I have only used the most basic internet service they provide and I paid my dues every month, never complained, alway paid on time, quietly allowed them to raise my rates for the same basic service, etc etc. After about 5-6 years of being a loyal customer to these deceptive lying hypocrites, I experience the tip of the iceberg. Customer service? More like disservice and mediocrity, if you ask me.
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